Has anyone else noticed that fixing a straightforward overcharge on your phone or internet bill somehow takes weeks? I've had two providers dispute a $15 charge for three weeks now, while they happily auto-debit my account instantly. Is this deliberate delay tactic common across the industry, or am I just unlucky with my current provider?
I work in customer retention for a mid-tier ISP, and I can tell you the system is designed to wear you down. Small billing errors get flagged as "complex cases" requiring supervisor approval, which adds days. Meanwhile, your payment method stays active. It's frustrating, but switching providers mid-contract often costs more.
